Hostgator Review

hostgator reviewsWe have one of the largest databases of Hostgator reviews from actual users. Keep reading below for user reviews as well as our editorial Hostgator review. If you have used Hostgator, we want to hear your opinion.

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Real User Hostgator Reviews

Jaeni .
http://naga.webkilat.com

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Average Rating: 4.00/5

Uses: Dedicated Server
Hostgator is a hosting site with millions of customers at a low price, fully featured and adequate support services. One feature that is lacking is a weekly or monthly backups. As long as a client has not been a problem but it would be nice HostGator provides a weekly backup feature that can be taken every necessary. My desire to be a major partner in Indonesia in particular service
vineet suratran
http://brahmachaitanya.in

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Average Rating: 4.50/5

Uses: Shared Hosting
Like hostgator because of their very good support and uptime.The top management of hostgator is very humble and cooperative.My sites got 99.99% uptime and also issues were solved in mins on chat.I have used hostgator for 3 years now and have found it best for me.Hg shared hosting cannot be compared with any other web host for sure.
Lokesh Jain
http://cyberwaves.in

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Average Rating: 4.25/5

Uses: Shared Hosting
I like because it has great features and has huge discounts on hosting packages but i hate it because the indian website of hostgator doesn't provide much discounts or support for customer. I use to host my website here but unfortunately have to opt for another provider for price problem in our country.
Arjun Mishra
http://www.thetechbloggerz.com

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Average Rating: 4.50/5

Uses: Shared Hosting
Why should I not like Hostgator. Its the best service in the hood. I am using Hostgator hosting and it was easy t get it for 1 penny with that coupon code and got my hosting verified via phone call and everything just went fine and I love this service.
Amir Nasir
http://planetgamex.com

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Average Rating: 4.50/5

Uses: VPS Hosting
I like Hostgator because of their support. The way they respond is cool. despite of the fact that they are #1 company of the world, they provide up to the superb support. Services are always good and i never faced any kind of irresponsibility in their services. Talking about the money value of their products, it is completely worth. Coupon codes are always there.
Kunal Sharma
http://techhogger.com

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Average Rating: 4.25/5

Uses: Shared Hosting
I like HostGator because it has the best uptime compared to other host. I have been hosting my sites for over 3 years on HostGator now and I never faced any issues till now. On top of the it has the excellent tech support on call and on live chat.
Sidhant Chadha
http://www.gadgec.com

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Average Rating: 4.75/5

Uses: Shared Hosting
I have been using HostGator's web hosting services for the past 4 years on all my websites and blog networks. Four years back when I was busy searching for a good value for money web hosting service, more than the services it offered I was interested in the after sales service and customer support since the game of web development and website hosting faces out of box errors and fluctuations every day which cannot be handled by a person with average technical knowledge. HostGator fitted right in the spot, and was exactly what I was looking for, and as I said, I have used their live-chat support a thousand times, and the guys have never let me down all this while. My second concern was the downtime, since everything is based on machines and servers, and errors at times are possible. The query was not to opt for a web hosting claiming 100% uptime, but for the one offering 99.9% uptime, since perfection is never attainable. There's always a scope of improvement left in everything.
TARUN RATHI
http://www.technohubby.com

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Average Rating: 5.00/5

Uses: Shared Hosting
i like hostgator because it service are excellent and support replies to queries and problem very fast not like godaddy and other service provider which i have used earlier.the bad thing is only that it price is bit higher than most of provider but it service cannot be compare to any provider as it is best service
Abhishek Luthra
http://likehoot.com

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Average Rating: 4.25/5

Uses: Dedicated Server
I like Hostgator Because Your uptime is almost 99.9% . Value for money - yes that is fully valuable service , features are not too good i want hostgator to improve your Configurations in PHP . Support is too good everytime they also try to do their best. I will just say that hostgator is one of the best hosting provider.
Ajeet Khurana
http://www.tipsblogger.com/

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Average Rating: 5.00/5

Uses: Shared Hosting
I like Hostgator primarily because it works. Secondarily, its online chat help is really fast and I have never really had to wait more than a minute - unlike other places where I have to wait for 10-15 minutes. And the people at support know what they are talking about.
Anshit Gupta
http://wookles.com

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Average Rating: 2.50/5

Uses: Reseller Hosting
Actually its about hostgator india. I purchased a baby hosting plan. First of all you guys took 4 days to confirm my payments after i keep writing you emails and calling that payment is done from my side and its ur system error. So after 4 days u guys realize that ohh yes payment was made. So after being in frustration i moved my domain to some other host and asked for my refunds. I asked for refund on my 5th day of service. Its been more than month now. I keep writing to ur guys, keep reaching you but most of the time they like to keep customers on wait and when they listen, they only replied that it will be done soon but nothing happened. This thing continued for month. Even now there is no refund. Now i don't even ask for refund because you guys will only say that now month is over and so no refund could be done. So big company u keep that money but surely you lost the big customer. I currently own 15 domains on my own name and if you guys would have handled well, then things would have been different. But after this incident, I have promised myself to never use your services in future ever.
Harshit Jain
http://themartialartsbay.com

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Average Rating: 5.00/5

Uses: Shared Hosting
I love hostgator as a web host ... Whenever i had a issue , the staff and sometimes even the admin would help and make it alright themselves .... The features are awesome like unlimited space and for a cheap price . I have never seen my website down so uptime is excellent . This was my experience with hostgator . Do try it .
Usha Giridhar
http://techydevil.com

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Average Rating: 3.50/5

Uses: Shared Hosting
I like Hostgator because the features were very good! But the price is some what high. I loved the SEO Options. The adwords option was very fascinating, the auto installer worked like a charm too! The uptime was the best I have seen in my hosting experience of 2 years.
Yudhistira Mauris
http://www.yudhistiramauris.com

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Average Rating: 5.00/5

Uses: Shared Hosting
I love hostgator because they provide excellent 24-hour support, excellent features, and affordable price. I've been using hostgator for 2 years and will continue using them. Their customer support is excellent and they can answer all my problem. I'm not an expert but I can create websites easily through hostgator cpanel. Hostgator is first hosting I use and I'll continue using them.
Rohit Khandelwal
http://freedesiblog.com

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Average Rating: 4.00/5

Uses: Dedicated Server
I like hostgator because it give good dedicated server in good price with fully managed support. I am fan of hostgator and i want use HG services in future. I am always suggest to my friends use hosgator for hosting because this is awesome dedicated hosting. I love hostgator hosting
Vajrasar Goswami
http://www.udaipurtimes.com

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Average Rating: 4.25/5

Uses: Dedicated Server
I Like because - - Awesome Support. I can bet its the best support one may get. You may improve - - I don't really see a point where you can improve. frankly. Website do run smooth but after I have switched over from shared to dedicated, there have been multiple times when my site was down for 2-3 hours. Giving the reason, support guys said - "crashed drive/partitions". You may want to look into that, else I know its Hardware and no body can guarantee, its performance. I would recommend, and am recommending it to all my knowns who are willing to get a host. Thumbs up for the good work.
Leonardy Chow
http://www.365-story.com

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Average Rating: 4.00/5

Uses: Shared Hosting
I like Hostgator because they highly very appreciate their customers and make me feel as a part of theirs. I often get my websites injure server, but they do not directly block its without words. Hostgator inform me first about the situation and back with a solution. All of these are done quickly so that customers do not lose the opportunity to make money when they have a problem with server. In the past, I had bad experiences with three reputable hosting providers, they don't think customers will loss opportunity to make money when customers follow their slow procedure. On the other hand, really is not appropriate to say, during the years 2012 through to November at least, I have never found my website could not be accessed because of a problem on their servers. Wish they had never experienced servers down until the beginning of 2013 and if it possible for a lifetime, although it is hard to do. Thanks Hostgator....!!! Kind regards and God bless you,
Khushi Ram
http://www.khushiram.in

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Average Rating: 5.00/5

Uses: Shared Hosting
I have made my website www.khushiram.in by using Hostgator and it is working smoothly.I am getting 24*7 support from Hostgator executive.The big thing about Hostgator that everyone can use with basic knowledge.And in India Hostgator,I think,is most trusted brand among all hosting services.In shortly,Hostgator is best service provider among all hosing service provider.Thank you Hostgator for such precious support and service.
Sandipan Mukherjee
http://www.crystalarticles.com

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Average Rating: 4.50/5

Uses: Shared Hosting
I am using Baby plan and have hosted 4 of my blogs in Hostgator. There support is awesome. Once I was unable to install WordPress in one of my blogs, they did that within an hour. I have used hosting plans of 2 other companies, believe me Hostgator is the Best. I recommend it to everyone.
anant suratran
http://shribrahmachaitanya.org

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Average Rating: 4.75/5

Uses: Shared Hosting
Basically I am not writing for popularity or commissions or say just as a fun.I amserious about my hosting service provider.Let me explain you that I had faced many downtime due to poor service from various providers I had opted before.only 10mins downtime in 3 years now.THEIR support is just best and they even helped in correcting my php coding which is not their job.now I have two accounts with them one in india and other in US. Definitely US support is the best. Would be happy if they reduce their prices a little if possible. My only concern is that they should maintain their quality support and service the best even if it might be acquired by EIG. Hope you all agree to this as you trust someone for many years and if the trust is lost then you again never come back to the same person. It's a universal truth
abhishek shukla
http://techvyom.com

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Average Rating: 3.00/5

Uses: Shared Hosting
I am very much satisfied with hostgator service , specially the tech support. They just dont help you with server/hosting issues but also helps you in lots of issues related to the websites . but since few months the live chat support has became very slow . Now I have to wait 10-20 minutes to get connected, previously it was not even 5 minutes. Pls check this out !
pavan kumar
http://8biits.com

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Average Rating: 4.75/5

Uses: Shared Hosting
I like hostgator because of its uptime, I am hosting multiple domains in shared hosting and never found it down. Even in case of traffic spike hostgator hosting is always up. I tried their support and usually it takes some time but yet they have got solution for my questions. Happily hosting website and blog since last one year.
Nirav Gwalani
http://bytesrv.com

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Average Rating: 4.75/5

Uses: Shared Hosting
I have used Hostgator services for 2 purposes. First i purchased shared hosting baby plan to host my personal blog. The main thing i need was uptime which i got almost 100%. Unlimited bandwidth and disk space was like a bonus to that plan. Then i purchased reseller hosting to start my own small webhosting business and again i was very happy to go with Hostgator. I even got WHMCS free license which saved my 16$ p/m. Infact the whole reseller package was almost free to me because of the features they provide with their reseller package. Everything i got was more than expected in every possible way. Now comes the support, Once i was facing some problem in installing one script but then i thought to contact their support and see how it goes and again i was surprised with that. They replied to my ticket in 5 mins and they even installed that script for me within that time period. I was really happy at that time. This much features and support in this price is really really awesome. Overall, i would rate 9.5/10 and i highly recommend Hostgator to others..!!
Hilaludin Wahid
http://hilaludinwahid.com

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Average Rating: 5.00/5

Uses: Shared Hosting
Cpanel stood its ground effectively against web-cp. It responded quickly, managed uploads without lag time, and the web data information was easy to understand. Hostgator is the best hosting ever. Not just for web hosting, HostGator also offers reseller hosting, VSP hosting, and dedicated server plans. They even make it easy to transfer from another host; simply follow the links and they will transfer everything for you. Worry-free customer service is their specialty.
Abdanur Jr
http://www.jobsid.info

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Average Rating: 4.25/5

Uses: VPS Hosting
Like: 1. Fast respond customer support. 2. Excellent uptime. Dont Like: 1. Is hard to make payment to Hostgator for user without credit card like me. 2. Some of my user in Indonesia cannot reach my website they said couldnt found it. 3. No coupons for renewal (webhosting coupons only for new order).
Tushar Thakur
http://xtendedview.com

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Average Rating: 4.50/5

Uses: Shared Hosting
I like it because excellent uptime and support. I also using Hostgator for my education website where I post exams results. Hostgator severs goes down even there is thousands of visitors in an hour. I am using shared hosting no VPS> I cant really except this high class performance with any other shared hosting.
Hayssam El Dalank
http://dalank.com

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Average Rating: 4.75/5

Uses: Reseller Hosting
Hostgator one of the best choice foe web hosting plans on the earth good prices liable a stable servers i never had trouble using it but also it have the best support ever and fastest solutions services i use it from long time ago i let my friends using it and i will still using it in the future.
DERVINDER SINGH
http://gta-arena.com

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Average Rating: 5.00/5

Uses: Shared Hosting
I dont like Hostgator I LOVE IT.I have used your services i am really impressed from the services i received.Really it worths.Love your services.I have not done a long bussiness with hostgator but i got panel for some hours haha i was having a coupon which switchs 6 months free hosting but after using it there is a verification step which indians cannot go throught becoz no paypal works here so i ll request to do something for india.
Jerry obamwonyi
http://mediatechblog.net/

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Average Rating: 5.00/5

Uses: Shared Hosting
I like Hostgator Because 1. Hostgator GIve me 100 % Uptime 1 . fast Speed . i use many hosting site. but Hostgator is best . 3 . Cheap . only $10 per month . it is awesome . I Don't like Hostgator Because 1. Hostgator Supprot are some time is too slow . they Hostgator is
sri Mahesh
http://www.bighostchennai.in

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Average Rating: 4.00/5

Uses: Shared Hosting
I just bought hostgator service after my friends recommendation, earlier to that I had very bad experience with my other hosting service - my site crashed and all data erased.. still now I have no issue with hostgator giving excellent service and very friendly customer service, very responsive with what queries I take up.. one thing true.. Hostgator won't compromise with security issue..
Vipin Singh
http://www.orbitinhouse.com/

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Average Rating: 5.00/5

Uses: Reseller Hosting
I was very encouraged to find this site. I wanted to thank you for this special read. I definitely savored every little bit of it and I have bookmarked you to check out new stuff you post. Good efforts. All the best for future posts. I have bookmarked you. Well done. I read and like this post. The post is very informative. It is a pleasure reading it. I have also bookmarked you for checking out new posts. Thanks for writing in such an encouraging post. I had a glimpse of it and couldn’t stop reading till I finished. I have already bookmarked you.
Shlok Saraf
http://www.unitedcybertron.com

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Average Rating: 4.50/5

Uses: Dedicated Server
I like hostgator for their excellence in all fields. Their machines are super fast and their staff is friendly and experienced. Their features are user-friendly and are easy to use even if you are a newbie. Their value for money is very good. But i would like them to modify their free user templates. I do not think it has been down even once as far as I have been using it. It has been the best hosting till now and is currently hosting various types of sites. Keep the services and facilities up and keep up the user-friendly staff. You will always be at the top.
Vikas Bhatt
http://tutznet.com

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Average Rating: 4.25/5

Uses: Shared Hosting
Sometimes their support folks act kinda weird. I tell them that my ____ website is down and they just tell me that your website (primary domain) is up and running.. This hasn't happened once, it keeps on happening with me again and again. And they offer 100% Uptime which isn't true, no webhosting provides you with 100% uptime. Talking about their India Website Hosting (Hostgator.in) is like hell, support never replied, you cannot expect your website to remain up for too much time. Very Slow servers, poor support and worst webhosting, but I still love HostGator.com (Not the .in version).
Keshav Gupta
http://www.clickinformatics.net

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Average Rating: 5.00/5

Uses: Reseller Hosting
I love Hostgator for their excellent service and support. I have been using Hostgator from last 2 years. I have a reseller account with them. They have always helped me if there any issue with my hosting. I would recommend everyone for their service. I must write few points about Hostgator: 1) Superb Uptime 2) Amazing Prices 3) Good Support 4) Free Website Templates 5) You can create custom plan and packages to resell. 6) Easy Setup any Time 7) Flexible Upgradation If you are going to start a reseller business. They are the best for you. Hostgator Rocks. Thanks Hostgator!
Anand Singh
http://www.esoftload.info

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Average Rating: 3.50/5

Uses: Shared Hosting
I like Hostgator because they maintain their server for almost 100% uptime. I want to say they are good but not best. I haven't used much of hosting account but i saw some other hosting accounts offers much features on same price!! To be best hosting service provider they must work hard with some more features like security features. There supports are also some time not able to work out with certain problems. But still only because of uptime they are considered as best hosting providers. In value for money they are average. Atlast beacuse they provide various payment options they are easy to setup!!
lokesh bafna
http://www.getyourweb.in

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Average Rating: 2.50/5

Uses: Dedicated Server
i like it because it's worth it. it's reliable, it's good, it's best. i know it's costly but i always choose hostgator bcos it gives you quality and takes you to to a different level of web hosting. even though sometimes it gives you errors but the customer service is so good that it resolves the issue within a day or two. i would personally suggest that hostagtor is more relaible and would like to recommend to the whole lot world around there in the world wide web. as the tag line says they eat up competition ,yes they really do. I USED THE INDIAGETONLINE INTIATIVE IN WHICH THEY USED THE HOSTGATOR SERVERS SO REALIABLE MAHN !! i dont even think of any other web hosts. i just say HOSTGATOR.COM !!!
Naveen PS
http://www.shanuwebhost.com

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Average Rating: 4.75/5

Uses: Reseller Hosting
I like Hostgator because its services are very good. I'm hosting with hostgator from last 2 years and I've resellor package with it and every time when I've some query or support request with my plan or something else related with hosting I get my answers from hostgator buddies very fast with good explanations on that. Features of its reseller hosting plan is very nice compare to other hosting provider to whom I did come in touch in past years but since I started host with hostgator I'm completely satisfied and It gave me a new definition for hosting services. I've many sites on my reseller package and they all are working very smoothly with 100% uptime. Some features are very nice like enom a/c, free web template, cPanel tutorials, website builder and branding facility on WHM etc. I like it Hostgator and completely satisfied with its services and It really Rocks... ! -- Naveen PS
arief rahman
http://www.imuacheer.com/

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Average Rating: 3.50/5

Uses: Shared Hosting
I like because good support if I got problem toh my hosting, and cheap for price, service hosting is very good. So I like use this service. Uptime site, my site is almost never down. For price, is too cheap for me. Feature is complete, I often use for wordpress, and security is very good I use hostgator for 3 year, I get good service for my hosting, and my site always still up for day. If I get problem, I can contatc support and always online for that. I thinks that's very good for service hosting. I like hostgator for this
Ramesh garg
http://gojini.com

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Average Rating: 1.50/5

Uses: Shared Hosting
As traffic populates it starts making issue i had uploaded a site which have approx 2000 visits a day but that site was having onli 50% uptime , every time data base conn nnection lost and site was down i have to buy hosting from another company and i have to loose approx 6 month of hoisting even i have business plan for that , really i think hostgator is not good for the sites which panned to have more visits a day , its good for programmers or the ppl ho want to run simple static sites where there is no big database issue
Ankur Goyal
http://www.mugdhachaphekar.com

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Average Rating: 4.50/5

Uses: Shared Hosting
I was so intimidated while searching for a host for my small business website in 2009, I did the research and considered 4 factors ~ 1. Novice friendly options to build my first site. 2. Simple and flexible terms. 3. 24/7 Customer Support 4. VALUE! Remember, it was 2009; I didn't need any more hiccups and wasn't sure of how to sidestep a failed site launch. HostGator has been wonderful at every turn. Like mamma always said, "Sometimes it's better to be lucky than good." I fell into a lovely piece of luck in choosing HostGator! Now, it's 2012 ~ Thank you HostGator for 3 years of excellent service!!!
Nishant Vora
http://blog.nishant.me

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Average Rating: 4.75/5

Uses: Shared Hosting
I love Hostgator! I chose them like 4-5 years back, over several others, judging from reviews around the web, and since then I've not found much of a reason to shift, apart from the pricing, which I suppose is justifiable for the service they're providing, however it had become difficult for me at some point to manage the amount every month, so tried to look for cheaper alternatives at some point. I ended up not finding any cheaper host worth migrating to, so I still am hosted with them. PROS - cPanel: They provide you the full fledged experience. I've seen many hosts who restrict certain features off your cPanel. Plus they give you special offers over partner web services like SEO and web traffic. Virtually unlimited bandwidth/space: As long as you're playing safe, you need not worry about your usage. Support: Their live chat as well as ticket system is quite helpful even for non-hosting related issues, like something wrong with your Wordpress site not loading, plugins, etc. They will fix it for you. Uptime: Their 99% guarantee works. I think there have been very rare cases of my account going down. At least not in recent times. Migration of data from old host: They'll do it for free. Files and databases. At least for one domain, I believe. Cooperating with payments: Twice or thrice I've been past the due date for paying my invoices, and since they charge a small fee for reviving account after a payment failure suspension, I've often written to them to provide me some grace period extension, and they've generously extended my deadlines by 10 more days, giving me enough time to arrange for the funds. CONS - These might not be applicable for small sites or regulated usage of scripts, but this is the only issue I've faced at times. Automatic backup criteria: Due to hosting a large number of sites on a single account, and plenty of junk files that I've been lazy to clean up, I've crossed their criteria of 20,000MB disk usage and INODE limit of 100,000 files, hence my account doesn't qualify for their scheduled backups. CPU usage restrictions: At times my scripts have gone crazy, or it might've just been one of the sites getting overloaded with visitors and server related queries, but in such a scenario, you might end up maxing out the resources allocated to you for fair usage in a Shared Hosting account. In such a case, they simply write to you providing detailed description of what scripts went out of control, and they disable the same until you can act upon them. But of course, you can opt to go for Dedicated Hosting plans if required. No promos: Unlike my domain host, I have no knowledge of Hostgator providing any occasional festive discounts whatsoever. I've been paying the same $9.95/mo for my Baby plan since the last 4-5 years. ************ CONS for Indians - Payment methods: There is not much of an alternative provided apart from Credit Card and Paypal. Those wanting to bank transfer online will be disappointed. Debit Cards do work, but occasionally even they fail. My VISA debit wouldn't work once or twice, and then you've to make additional arrangements. No trouble for those with credit cards. Hostgator.in - This is a matter of utter shame for the U.S. Hostgator, that their Indian subsidiary, Hostgator.in is a complete disgrace in comparison to them. One might expect the same level of support and service, but they totally lack professionalism, leave aside the service part. I would suggest everyone to use Hostgator.com instead of .in, to those Indians considering hosting with the latter. The only benefit with .in is getting hosted in India (for faster loading times with Indian visitors), and additional payment methods, but that is no excuse to join the inferior deal. ************ I would suggest you to first try out Hostgator with the $0.01 first-month trial, if you've got a large website, to determine the amount of load that is acceptable to them. I don't think any other website provides you a free trial as such, so I'll end my review with this note, leaving you to experience the service on your own.
Vijayinder Singh
http://superintech.com/

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Average Rating: 5.00/5

Uses: Shared Hosting
I am very very happy with host gator i have purchased the services last month and i am quite happy with there service rather than the old hosting provider, I am very happy because they have good bandwidth unlimited space.It is like rocket , when you open FTP , running very smooth and fast like i want , Hostgator is the excellent hosting provider very simple cpanel and very clean even a layman can make the changes in it. Overall I like it very much and i am also running web development company and referring all my clients only hostgator.
Andre Kaminski
http://itstimemma.com.br

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Average Rating: 5.00/5

Uses: Shared Hosting
I like because the service is great. I'm using for about 3 years and I didnt have any issues so far. I have 5 websites/blogs and I will set up some more in a few days. I pay only one price to have several websites and several doamins. Simply great! I can't say anything about ''don't likes"... The features are great, the back up is great, the version of softwares are always updated, and it is very easy to use. I have to thank Hostgator for helping me with my blogs.. they are always up and updated since I can monitor and access the configuration from anywhere.
nikku ribson
http://ribson.in

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Average Rating: 1.50/5

Uses: Dedicated Server
i have purchased a domain .unfortunatly i forgot the password. i have sent somany mails to you . but no reply from yourside. finally i fed up and i stopped writting emails to you. thanks for your great and wonderful service. Domain: www.ribson.in no option for forgot password. then you say whatwill do if a customer want to retrive a passowrd.? Bigrock, Host.in comapre to this sites you are nothing. you are utterwaste. alredy i registered this domain so i couldn't try this domain from other sites. this reason i lost 1 year because of your bloody site . totally a bad experiance
gaurav agarwal
http://dontcensornet.com/

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Average Rating: 3.25/5

Uses: Shared Hosting
The price is fair in my opinion and there servers are bit stable but there support has changed drastically and is not that much helpful now as it was previously.but still the website loading time and speed is quite good, I also like the way the websites have less problems and server is stable, i don't hardly need much support when hosting with them as the technology, PHP and other things are latest and up to date. I once asked them about SSL certificate and instead of helping me with the installation and everything they asked me to and get a certificate which was kind of bad on their part since they mention in the plan details that they will provide free shared SSL to all customers, but on the whole satisfied with them more than other companies.
Navdeep Rana
http://indiaexam.in

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Average Rating: 4.25/5

Uses: VPS Hosting
I like Hostgaotr because of its Support. I can call Hostgator agents and get any problem solved. Even if I dont have an Internet connection, they are just a call away. Moreover the number is toll free. They also help me solve other problems that are not related to Server only.For eg, my website is on Wordpress and sometimes i get problems in it, and they are always happy to help. hats off to Hostgator. Moving to hostgator was one of the best decision i have made fr my website. I have seen immense growth of my website after moving to Hostgator
Edwin Maolana
http://www.nuxmatics.net

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Average Rating: 4.00/5

Uses: Reseller Hosting
I like Hostgator because of the technical support help me very much without delay even I living in Indonesia. Email response is the same faster as chatting response. This is why I am thinking 1000 times to migrate to the other hosting company. I don't like the chatting waiting list system. Sometime it took long time and get me boring and close the window before the catch up my problem. I like the old system with no waiting list. I found no problem with server up-time. Our website run very smooth and never down. I found the OS and applications is always upgraded and make us feel so good :D. Pricing is the Best and easy to upgrade. I compare with the other Hosting company and I found Hostgator has competitive pricing list.
Fadli Firmansyah
http://fadfir.web.id

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Average Rating: 4.50/5

Uses: Shared Hosting
I am using Hostgator for my blogs hosting since 8 months ago. Why I choose this hosting? I like Hostgator because Affordable Price for shared hosting (I am use shared hosting), Very kind and fast respons for support (CS), Unlimited space and bandwith (I like it), One of my blog is autoblog and Hostgator allowing, Unlimited add domain (cause I want host my blogs in one place), Features complete, I can make money from affiliate Hostgator, Uptime is excellent. I don't worry about downtime, My blogs security is Excellent. I want using HG for my hosting blogs and other projects.
Sumith Bangarwa
http://www.nowlix.com

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Average Rating: 4.50/5

Uses: Shared Hosting
I Like Hostgator because, 1st step is good customer support. 2nd is 100% uptime. 3rd is 24*7 support Hostgator have best technical expertise, They always solve the problem in chat. Compare to other hosting hostgator is best, I am using hostagator services from past 1 year and none of my website were down for single min. But still little advice to hostgator team from Indian customers, Prices r very high when we compare with other hosting providers in India. Hostgator chat support is one of the best support from other hosting providers, currently i am using other hosting also from some other hosting provider but no use if i compare hostgator from other hosting company. (We Eat Up The Competition) True Line From Hostgator. Please Reduce the Prices -- Prices r Really high compare to other hosting providers.
Rohit Batra
http://www.ipodtouch4g.net/

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Average Rating: 3.75/5

Uses: Shared Hosting
The Chat Support has become very long & waiting process, sometimes even the Support assistants on chat are unable to solve small problems even. I suggest to please train them to atleast solve small problems which do not involve that much time to solve. But the ticketing system is a life saver for me, many-times have got stuck with some un-usual problems but your support staff has always helped to resolve the problem as fast as possible. Overall really good service at this price. I Have already completed 3 years with Hostgator & hoping to stay on it in future also. Keep up the Good Work HostGator :)
Davinder Singh
http://rayoapps.com

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Average Rating: 4.25/5

Uses: Shared Hosting
We get account at reasonable rates and a very good service. I personally had very good experience using hostgator as customer support is very good. I got my issues solved in few minutes. There are lots of features in dashboard that makes life easier for the end user. I am currently using shared hosting,rates are very reasonable. A very low downtime makes thing much better. Hostgator was recommended to me by my friend, after using it i was very satisfied. Now i recommend it to my friends.Just keep up the good work with good customer support and good uptime. Thanks
Siddharth Arora
http://www.bookmarking.net.in

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Average Rating: 3.50/5

Uses: Shared Hosting
I like hostgator because the server speed is quite good, resources available are also very good. I had a website with hostgator bookmarking.net.in and it was working very smoothly untill i shifted it to my own dedicated server from another provider (cant disclose the name). Since i swithched to my server which was previously on shared hosting on hostgator, my website totally ruined. Now it is shutted down because my dedicated server is not able to manage the huge database of my website. So i must say even shared hosting from hostgator is better than dedicated servers by other providers. Cheers
gaurav Bailbhare
http://www.careerinlic.in

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Average Rating: 4.50/5

Uses: Shared Hosting
i like hostgator because of its really help me initital stage , also it help small business website to be online on very few hosting rate. also their online support is very good, it provide me 24*7 services for any problem. it a nice to hosting with hosgator. i have come online with my business for my customer only because of hostgator. and it benefited me a lot, for reaching new customer , increase new client and create brand image for my business. cpnael servies offered my hostgator are very good and it is handle to use. i hope hostgator will help us more by providing excellent services. thank you hostgator
Jp Chauhan
http://www.takniq.com

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Average Rating: 4.75/5

Uses: Shared Hosting
i cannot say i don't like hostgator, i love hostgator most , but the thing i don't like in hostgator is waiting time of customer support, whenever i try to get any support it usually takes more than 10-15 minutes, i can understand this happens because of increase in lot of users in hostgator, but still i would recommend/suggest hostgator to increase their help and support team members,so that people like me who don't like waiting will surely get more attracted to Hostgator more, thats it all other things and features of hostgator are awesome and i would really recommend it to all my friends and others, Just go for it without thinking, Hostgator does it for you all :)
Girish Attarde
http://www.vgizmo.com

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Average Rating: 5.00/5

Uses: Shared Hosting
I like Hostgator because it gives maximum or almost 24*7 UP time also it has good inbuilt features... It gives 24*7 live chat support... 1-click setup is simply awesome... Finally i can say HostGator is a flexible and feature-rich web hosting service that excels in terms of unlimited services, with unrestricted bandwidth and disk space. The service also provides unlimited domains, so you can host as many websites under your account as you want. Although the service is brimming with features, HostGator lacks some of the intuitiveness and usability found on our higher-ranked web hosting services. But if you are willing to spend the time and effort necessary to learn your way around the service, HostGator delivers robust hosting capabilities at an exceptional value.
Subhash chandra
http://fumra.com

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Average Rating: 4.75/5

Uses: Shared Hosting
I have a Reseller and a Business account with them. The support has been one of the best "tech Support" i have ever seen. it's not that I am saying best because its my first time getting tech support from someone. Myself Being a Technical lead of a tech support team in a MNC I know what it is and how difficult it can be to make a customer feel happy. Hostgator has been this much everytime i needed them. Yeah its a matter of fact that in regular hrs waiting time is a bit tough however the support you receives makes you forget the wait. Anyway. Just my 2 cents., I love them and have a trust which no one can beat!
Anand U
http://androidfort.com/

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Average Rating: 4.00/5

Uses: Shared Hosting
Six months ago when i was looking for a new host one of my friend referred me to hostgator webhosting and said it has good features and super uptime.Then,i thought to try hostgator hosting once so i signed for a 1year baby plan and started setting up my hosting account with all my domains and websites.Their support was so good that whenever i came accross any issues with errors and bugs they would solve it very soon.It also has a great Cpanel(control panel) which i love alot.I never experienced any down time with HG till now.Cpanel offers all the latest applications which installs the scripts in just a click.Its very easy to take backups of my website and check the stats of them.I have completed six months with HG till now and my experience was just awesome with all great features and support available under one roof.Though hostgator is a bit costly for everyone but i would recommend it to all my friends and clients because it offers great features and support at affordable cost and it is a great value for money.
Rinku kumar
http://indiafreestuff.in

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Average Rating: 2.00/5

Uses: VPS Hosting
I bought hostgator vps level 1 plan from Hostgator India, befor buying i had to chat with online support and they said it will be good enough for my site. But my site didn't run then they suggested me to go with level 4........i did same but again faced same problem. Then they shared there is something wrong with my script etc.........indian hostgator guys doesn't know their job and how to handle very poor support. With in 7 days i had to request refund and move my site to other sever. and amazingly price was half than hostgator were charging and i am very happy.
Amit Sharma
http://www.pcmastero.com

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Average Rating: 4.75/5

Uses: Shared Hosting
Hostgator is one of the best web hosting service one could ever get. Been using the web hosting service since one year, and I never had any problems with them. Apart from the work load and all, their customer support is amazing. Even for tid bits, low priority doubts and all, they've been professional and has shown the best of their services. I was a newbie when I first started using cpanels and web hosting services, but Thanks a lot to their support for helping me out so much. We all are aware of their uptimes, and so many features they offer to us(for such a reasonable price), but it's the customer support that makes the difference. And I must say, they've got that in them. Brilliant and knowledgeable customer support. There's a guy from customer support, since I was a newbie then, he taught me all good stuff about how we could use the best out of Hostgator services and cpanel features, without worrying about time. And not to forget the time to time heavy discounts, so that the beginners can start using Hostgator services without having to spend much. I recommend Hostgator, and I'll continue to use it without any doubt.
Siva Ganesh
http://sivaganesh.com

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Average Rating: 4.50/5

Uses: Shared Hosting
They give users with lot of features in hosting and they provide awesome support. Even when my website crossed the High Usage Limit, without terminating the account, they gave us 48 hours time frame to Upgrade/Move to new host. They provide valuable service if you consider shared hosting. However if you are going for VPS or dedicated web hosting, it is better to stay away as they charge very high when compared to other reliable hosting companies. They also provide server location in India which improves the latency speed if you are serving locally in India or Asia Pacific region. Overall : Recommended for Shared hosting.
Sulistyo Harjo
http://www.coolmathgames.biz

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Average Rating: 4.75/5

Uses: Shared Hosting
I like Hostgator because here server uptime and support is very good that will make visitors of my website happy because no downtime. Hosting package offered by Hostgator also perfect, because it can accommodate my website which is visited by thousands of visitors every day. However, there are shortcomings that must be fixed such as email notification when hosting will be expired, I do not get email notifications if my hosting will be exhausted. It would be dangerous if I forgot the date of payment. Beg to be fixed. Overall services offered by HostGator are very good in my opinion.
Kulwant Nagi
http://www.bloggingcage.com

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Average Rating: 5.00/5

Uses: Shared Hosting
I am love with Hostgator because in my blogging duration problem comes a lot of time but hostgator was always there to help me. I loved the way HG support resolved all my queries in short time. Once you will start using HostGator your website will never go down. I am currently tracking my uptime using pingdom and every month I get report of 100% uptime which is really an appreciable work by HG. I can never forget the day when I lost all my data of my blog but weekly backup saved my life. I am having my 15+ blogs hosted on 2 HostGator accounts and this is sure that I am going to use this service lifetime. All the best !! Keep rocking and keep us blogging. :)
Susheel Seth
http://www.susheelseth.in

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Average Rating: 5.00/5

Uses: Shared Hosting
Hostgator is mt favourite hosting company... Cheapest with premium features are the USP aka POD of Hostgator. I always recommend Hostgator to my friends/clients... Technical Support is very dedicated and helpful at very point of time.. PLUS point is Hostgator provide us discount coupons that's what attract people towards hostgator.. I have not seen any server downtime at any point of time. Hostgator Website builder is also one of the added advantage just because of wide range of templates (around 3500) and is very easy to create websites on the go. I hope hostgator will keep the same performance in the future to keep its customers happy :)
Navjot Singh
http://nspeaks.com

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Average Rating: 5.00/5

Uses: Shared Hosting
I love Hostgator because they keep it pretty simple. Everything is clearly mentioned, whether its their terms and conditions and whether its their pricing. No false promises. Never Have my sites choked in last 5 years even when I am on their shared hosting. Their support has always been top notch. You ask, they answer. And the best part is their uptime. It has been consistent with rarely any downtime. Even if there is, its mostly due to maintainenance or something which they fix it in no time. And with all this, they still have managed to keep it affordable.
Sérgio Pinheiro
http://www.paraomundo.com

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Average Rating: 4.75/5

Uses: Shared Hosting
Comparing with others hosts Hostgator was the best in all options. While the others offered a limited quantity of space, transfer, traffic,email accounts, etcIt' , Hostgator, offers everithing unlimited without loosing quality. And goes beyond! I can have many subdomanis hosted, and it was a surprise for me. Hostgator had something that I needed and didn't ask to any other host service, simply because I didn't believe that such option would exist. I never imagined that. Hostgator is fast, has everithing I was searching to host my website and has a fair price! I hope it become better and better! Congratulations!
Wiltek Ghozali
http://yoogho.com

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Average Rating: 4.00/5

Uses: Shared Hosting
There is still a limitation on backup huge files, I wish more discount promo or free monthly fee for x years member, I wish access to support faster, Anyway, i like hostgator, so far my website is very stable with high traffic, and i wish there is no blocked again if only my website going busy with huge traffic. Besides that, i like your support, specially technical support. But, i still need to correct you, that the support sometimes take hours, so i could lost my website traffic for hours. More, i think hostgator still the best compare to other hosting provider that i already use. Bravo for you.
Fakri Fandy Nur Azizi
http://hargatablet.net

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Average Rating: 5.00/5

Uses: Shared Hosting
Like hostgator because of their very good support and uptime. One feature that is lacking is a weekly or monthly backups. Services are always good and i never faced any kind of irresponsibility in their services. On top of the it has the excellent tech support on call and on live chat. The bad thing is only that it price is bit higher than most of provider but it service cannot be compare to any provider as it is best service. Hostgator shared hosting cannot be compared with any other web host for sure. I will just say that hostgator is one of the best hosting provider.
Christian Angga
http://www.republiktas.com

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Average Rating: 5.00/5

Uses: Shared Hosting
I've never had a personal website before, HostGator is my first web hosting provider. I have a lot of new things that I did not understand when I run my first website, but the HostGator's customer service always helped me to solve all the problems that occur on my website (sometimes the problem is not HostGator's fault, but HostGator still help resolve my problem). HostGator servers are awesome, until now I have never had my website down. Besides all that, the price offered is very cheap, I only paid about $ 3.95/mo for 3 years. Thanks HostGator for all the best service! *cheers*
William Theophilus
http://www.bigtha.com

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Average Rating: 4.00/5

Uses: Shared Hosting
I like hostgator support team! The online support solved my problem on the spot 95% of the time. Any specific request that can't wait can also be done through online support. The support teams are helpful & knowledgable; they don't treat you like an idiot when you complain an issue with them. Hostgator shared hosting is very different to other hosting that I have used. The speed seems to be fast and reliable. I use Hostgator services for 3 years and now extending another 2 years as I'm very happy with the services. The only dislike with Hostgator is the discount for faithful customer. Was going to take advantage on Black Friday sale for extending the webhosting but unfortunately my hosting expired mid September :( Anyway, the overall excellent hosting and customer support made me renew my contract without hesitation nor wait for Black Friday Sale. Keep up the good job & service!!
gagandeep singh
http://www.aidenthewebster.com

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Average Rating: 5.00/5

Uses: Shared Hosting
i love hostgator. any person without expert knowledge can managae hostgator webhosting. 100% uptime , i have purchased a baby plan last year for 3 years. i can manage no.. of sites on it, and everything is on my desk, i never contacted hostgator customer care, because i never required there help, because of its detailed UI. i can easily manage my emails within hostgator squirlls method, hostgator really make it easy for naive users. recently i have shifted one of my domain from other host to hostgator, and hostgator does it for free and within 24 hours. love u guys...
Pratik lal
http://lifefive.com

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Average Rating: 4.50/5

Uses: Shared Hosting
Previous host and Hostgator India: Difference The First question that came in my mind is; “Did i feel any difference after moving to Hostgator India?” and my answer is Yes. I won’t reveal the name of my first webhost but after moving, the first thing that i felt is quality of service. Excellent customer support and a really well maintained server Signup Process and Account Setup Like any other webhost registration and payment process took 5 minutes and I was able to view my panel in next minute. Next day, I received a phone call from Hostgator India to verify my personal details. Free Content and Domain Transfer This is a free service provided by Hostgator for its new customers. All the content of Lifefive was transferred from previous host by Hostgator India without having any downtime. Domain Transfer took approx. seven days because of legal issues. Usually domain transfer takes time and I am not an exception. But, you’ll be able to use all the services related your domain during transfer period except changing the name server details. Excellent Customer Support For unregistered users Hostgator India is pretty same as any other webhost. But, once you register, you’ll get fast and better customer and technical support. I had some issues with my cPanel and it was resolved in 10 minutes. So, Hopefully I guess that I won’t face any technical difficulties with Hostgator India. 1 More Year with Hostgator India... :) Security is important concern for me, All of my data which includes my personal email address, My Mobile numbers, cPanel password, Database passwords must be kept confidential. Hostgator India has been successful in maintaining confidentiality. Due to technical issues, I had shared my cPanel password multiple times with technical support and nothing bad happened after that. I’ve subscribed with other popular web hosting providers too and most of them provides cPanel. Hostgator India also providing the same with some additional features such as attracta SEO, SEO Tips, Shopping carts, Quickinstall etc.
Vignesh Kumar
http://vdestine.in

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Average Rating: 5.00/5

Uses: Shared Hosting
I like Hostgator because of the online support system which never lets me down. Once my site showed up unusual traffic and since my website is in shared hosting and because of unusual and high CPU usage, it has been blocked temporarily and i received a mail from hostgator with tips to reduce CPU usage. I didn't understand many of them because i am weak in Technical side. When i contacted the online team, they explained each and every part of it and gave me the plugins which i can use with wordpress and also other tips along with the links on how to implement. So i love Hostgator.
Jatinder Kapoor
http://www.freesharezone.net

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Average Rating: 4.75/5

Uses: Shared Hosting
the hosting is very quick and supports almost every script i ran so far. The control panel is very user friendly and easy to use, loaded with almost all possible scripts and tweaks. The best thing i love is Quick Install which saves a lot of time for me. If ever i had an issue with anything, the customer support is real quick and helps me resolve the issue very quickly. I have been with hostgator for past 2 years and would love to stay with them in future as well and would surely recommend it others. Thank you hostgator :).
Kanchan Jain
http://shiftbloggers.com/

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Average Rating: 4.25/5

Uses: Shared Hosting
I'm one of the happy customers of hostgator....I like their very good customer support and uptime of my sites.Their cpanel is very easy to use when comparing to other hosting companys and they have all the latest scripts and applications which is most useful to any webmaster or developer.I was very lucky to get hostgator shared hosting at a 50% discounted price on black friday and very happy with my hosting package..Their website builder tool is just awesome and its quite easy and simple to take regular backups of our databases and store it in our system.I would like all to try hostgator.
Krishna T
http://techancient.com

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Average Rating: 4.00/5

Uses: Shared Hosting
Hostgator support is really awesome they never say no for any kinda problem asked even if its basic or silly query. Hostgator servers have excellent uptime performance compared to any of the other hosting service providers. They have very flexible features like economy and business plan. As per the requirement one can choose their plan with very affordable rates. sometime they even provide offers on hosting plans. So overall this hosting service company stands at the top and its really good on value for money. i would request all the other bloggers to go with Hostgator instead of any other unnamed services.
Annamalai Nagappan
http://smartgeekx.com/

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Average Rating: 4.75/5

Uses: Reseller Hosting
First thing to tell about Hostgator is it's 24/7 customer support. I have seen no other hosting provide such facility. And the next thing is 99.9 guaranteed uptime. Customers get value for their money. I am using Hostgator to host one of my blog. Easy to use cpanels, which is understandable to everyone provides good user interface. Added to it, is the amount of offers that have been launched, that makes it Hostgator the best and cheap hosting solutions today. There a lot of variety of plans that one can choose from. So it covers a wide range of customers that can get benefit from.
davide russo
http://www.heybook.net

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Average Rating: 3.25/5

Uses: Shared Hosting
on 21/12/2012, using the promotion of transfer to $ 1.95, I had some problems when transferring some domains from another host. Not having entered the PPE during recording, the credit card transaction is successful, but the transfer of the sites is blocked completely. After contacting support via chat and ticket, a few days hostgator preferred to return the money to the credit card rather than solving the problem and attivarmi products price PROMOTED but at full price. I tried to explain that the problem was not caused by my credit card but by a bug in their website but to no avail. The customer service is good and responds quickly.
Harsh Soni
http://newrdp.com

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Average Rating: 5.00/5

Uses: Shared Hosting
I have heard a lot about HostGator from my friends so finally i thought to give a try and I am extremely happy that i choose to use HostGator servers to host my website. The cPanel has so many features that i installed my website within few minutes. The server configuration is so high that the load always remains near to 0 and bandwidth is also unlimited so i dont need to worry about purchasing extra bandwidth. I have never faced any downtime till now and they have the best servers to host a website. The pricing is not that much low if you go on monthly basis but i have purchased for long term contract so i am very happy with the discount i have got. I dont need to worry about renewing every month and my websites will always remain online. I would rate HostGator 10/10 and recommend HostGator to everyone..!!
Neeraj Sharma
http://www.dealbharat.in

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Average Rating: 2.25/5

Uses: Shared Hosting
well what can i say Hostgator india didnt worked out well with me i got there Baby Plan and there server always always down and keeps on giving mysql error almost many times everyday. Although the Support responds but they are incapable of fixing anything. and the prices are too high for a common man. Plus the shown prices dont include taxes so 0 marks for Value for Money and incapable support staff. as far as features are concerned they are almost same as others so no new thing there to cheer about. i would say go with BlueHost instead and if u wanna try just use first month free and see for yorself what Hostgator India is.
Ahmad Afiffudin
http://aplikasiblackberry.co

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Average Rating: 4.75/5

Uses: Shared Hosting
I am using Baby plan and have hosted 6 of my blogs in Hostgator, the uptime is awesome. I like Hostgator because of their support. The way they respond is very cool. Despite of the fact that they are number one company of the world, they provide up to the superb support. Hostgator highly very appreciate their customers and make me feel as a part of theirs. Once I was unable to install WordPress in one of my blogs, they did that within an hour. But the price is some what high. I am very much satisfied with hostgator service.
Kathryn Kutny
http://www.techicated.com

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Average Rating: 5.00/5

Uses: Dedicated Server
I like Hostgator because they have really good customer support. And its 24/7 as well. I have used their support many times and they were always able and willing to help me. I also like them because they have good prices and they have a really nice cpanel. I have been using them for several years now and I have many websites. I have never switched to another hosting company because I like them so much and they are really good. They are one of the most professional, supportive, helpful hosting providers I have known. I plan on staying with them for along time.
Priyanka Sharma
http://classresults.net

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Average Rating: 4.00/5

Uses: Shared Hosting
I am like host gator because its service are very good if my sites have some issue from server side there customer support team solve issue very earlier of time so my business not affected due to site issue i am an online education portal worker and its very good for me. If i talking about that my website have number of visitor every day if by the way website goes down due to server problem then i lost my user and increase my bounce rate. But with the host gator service i never face such kind of problem if in future its possible then i am sure that host gator team easily solve my problem

Overall Rating for Hostgator: 4.30/5 based on 82 customer reviews.

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Ritoban’s Hostgator Review

Hey guys, before I write down my HostGator review I need to tell you that I won’t be telling you about HostGator’s features, guarantees, hosting specs etc. All that information is readily available in the official HostGator website. In the next few lines, I’m going to describe my personal experience with them and after you’ve read mine, you can check out more Real HostGator Reviews.

I first started with HostGator way back in 2007 when it wasn’t such a household name. I chatted with their support staff and had read good reviews about them in various forums – so I decided to choose Host Gator as my first webhost.

  • Its been almost 3 years and I have had only 4-5 occasions when there was downtime (that too for about 5 minutes max).
  • I have about 70 domains hosted with them and run various blogs, forums, and websites on these domains – Everything runs smoothly.
  • All my websites that are hosted with Host Gator get about 20,000 hits a day (sometimes more, sometimes less), but my visitors have never complained of any problems yet.
  • All my websites have regular use of databases which have been perfect till now.
  • I also take weekly backups (it takes 10 seconds), run cron jobs, use FTP regularly, and everything goes pretty smoothly.
  • cPanel has been by far the best control panel that I’ve used.
  • Their support staff has always been lightning quick to respond and solve all my problems.

That being said, Hostgator does have a few drawbacks:

  • If there is a sudden spike of traffic, then the websites load up slowly.
  • Earlier, HostGator had a limit of 50,000 inodes (number of files) per account. Those days I hated HostGator because my inodes filled up pretty quickly. But in 2009 they increased the limit to 250,000 inodes (which is enough to host more than 200 WordPress blogs). I was thrilled on hearing that announcement and it has been great ever since.
  • You might take a little while to get adjusted to the cPanel if this is the first time you’re buying hosting. But, there are video tutorials inside which should be sufficient to help you get started.

I have also used JustHost, HostMonster, and WiredTree (for VPS) but I would rate HostGator as #1 for ‘Customer Support’, ‘Reliability’, and ‘Pricing’. When you’re getting such fantastic services in less than 5 bucks a month, you can’t really complain much ;)

If you’re looking for shared or reseller hosting, then I definitely recommend checking out HostGator.

This review was published by Ritoban Chakrabarti, the Editor of Hostgator World. Last updated on 7th November, 2012

11 thoughts on “Hostgator Review

  1. Pingback: Your HostGator Review | Hostgator Coupons & Reviews

  2. Power Gemstones

    I will trying host gator for my website based on your review but i wonder if they have cron jobs i will check with them thanks a lot for the review

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  3. Amadeo

    I had an issue for two months (that I know of) with Comodo SSL certificates which Hostgator installed. The issue pertained to incorrect warning/error messages which were being generated by visitors browser.

    Hostgator Support gave me generic responses and did not investigate the problem adequately. It took a series of tickets and a supporting email from Comodo to convince Hostgator support that there was a problem, as they were constantly denying there was a problem with their installation of the Comodo certificates. Finally they reinstalled the Comodo SSL certificates and the problem disappeared.

    I asked Hostgator support if they were going to compensate me for the two lost months which were paid for. They are now refusing, blaming Comodo for the problem instead of their own botched up installation. I didn’t even ask Hostgator for the extra $2 per month for static ip required for SSLs wich was lost.

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  4. Amadeo

    Just an update (in the interests of fairness) regarding my last post. Hostgator has come to the party and revoking the old certificate and installing new ones so that I benefit from the full twelve months.

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  5. Luke

    I host about 20 sites with HostGator and have had a pretty similar experience to the review writer. Our business has been with HostGator for over 2 years and have found them to be a very good host.

    As an international customer (in Australia), the only downside has been that they have done maintenance late at night in the USA, but that is still business hours in Australia. But it’s only happened twice and we weren’t offline for more than 15 minutes.

    I have used their online chat several times and it has always been fast and an easy way to communicate with them. Overall very good hosting features that our developers also like using.

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  6. Raymond Rodriguez

    I have been with this HostGator for 3 months and I do not know how to run it I have been paying for the web site with my own money I am slowly going in the hole pleas help me I’m at rayurtwin2@hotmail.com

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  7. pinkrose

    agree. hostgator most reliable web hosting with great customer support.

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  8. Everyoneisdoingit

    “When you agreed to our Terms of Service, you agreed that we could charge the credit card on file any fee at any time. You may review our Terms of Service at http://www.hostgator.com/tos/tos.php

    Please let us know if you have an additional question.

    Sincerely,
    Jefferson S.
    Sr. Billing Administrator
    HostGator.com LLC
    http://support.hostgator.com

    Their terms of service does NOT say they can charge any fee at any time but think about what this person said… Why on earth would he say something to blatantly untrue? There is no way they can charge your credit card any fee at any time. But the fact that he said it means they are willing to try it if you let them.

    They have no record of me having ordered any of their services other than the standard hosting packages. So this was their response.

    I’ve been with them since 2006 and have had no real issues until now. Tech support has been great and I’ve had little problems with uptime that didn’t get fixed right away. But I can’t get behind a company that says your ordered something, has no record of it and then says their TOS says they can charge whatever they want at any time. It doesn’t say that and I don’t think that is legal anywhere in the US.

    My advice would be, if you are going to go with this company, do not pay monthly. If you pay yearly, it’s much easier to notice something like this and have it refunded before you’ve lost tons of money like I have.

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  9. Tracy Coleman

    Hi Hostgatorworld Webmaster:

    I have been thinking about starting a website, but I just don’t know who to use as my hosting service?

    You say you get about 20K hits a day with the hosting service called HostGator.com….That’s Great!

    But is that 20K hits a day just because you signed-up with HostGator.com, or is it from something you are doing to promote your own website?

    Sincerely

    Tracy

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  10. Aviraj

    This article is eye opening to all those looking for shared hosting and reseller hosting. There may be drawback with every services.

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